Rupprecht & Patashnick maintains a well-trained staff of service professions to support users around the world in their use of our products. Many service inquiries are received by R&P through e-mail (support@rpco.com) or by fax (518/452-0067). During regular business hours, callers have direct access to a receptionist and the service department. Service personnel are scheduled to provide overlapping telephone support during the entire business day. Telephone inquiries that we cannot act upon immediately because of other customers being served are followed up as quickly as possible.

The documentation routinely provided with R&P's products includes a service manual with troubleshooting procedures. Technical service advisories posted in the password-protected Customer Area of the R&P web site inform users of issues that may arise with their products. The latest firmware (operating software) revisions are also posted in the Customer Area of the R&P web site for those products that have firmware upload capabilities. If you are a present customer of R&P and would like access to the Customer Area of the R&P web site, please e-mail your inquiry to info@rpco.com.

An important aspect of service is training. Rupprecht & Patashnick offers pre-scheduled monthly training sessions for its ambient and catalyst research products free of charge. Training for other products can be scheduled with our service supervisor, Debbie Bowe. R&P also invests in its international distributors by providing training both in Albany, New York, as well as in regional service workshops held in different parts of the world.